Range of Services

As well as routine consultations, there are several services available:

• Family planning

• Pap Smears, Preg Test, Ante-Natal care

  Travel Advice

• ECG - Heart Check

• Spirometry - Lung Test

• Vaccinations / Immunisations

• Sports Medicine

• X-rays & Ultrasounds

• Social Workers

• Pathology

• Podiatry          

• Physiotherapy

• Dietician & Diabetes Educator

• Psychology

• Dentist             

• Specialists – general surgery

• Wound dressing, suturing etc

PARKING

Carpark is available onsite at the Medical Centre, including disabled parking for our patients in front of the practice entrance. There is easy wheelchair access at the front of the Practice. 

 

Due to limited carspaces, the carpark is STRICTLY for patients attending the Medical Centre on the day and is limited for 1 hour. Please DO NOT park in STAFF PARKING area. This is reserved for staff only. Your car will be towed away at your expense!

Appointments

The practice mainly accept patient walk ins. Appointments can be booked for Dr Anoma Bandara and Dr Bernadette Dulawan through Health Engine or by calling the practice on 02 9671 8500. Appointment times is an indication of time patient arrives, however expect some delays as emergencies will always be given priority.

Longer Consultations

Longer consultations are available: Please advise reception staff if you require extra time.

Walk in 

Walk-In can be allocated for selected doctors and will usually have a waiting time.

 

Home visits

Homes visits is available for regular local patients known to the Doctor, and whose conditions prevent them from attending the practice. Please contact the practice.

 

After Hours GP Service

Sydney Medical Service is our nominated after hours home visiting GP service.

Ph: 02 8724 6300

They are available from 6pm weekdays and Saturday from 12pm Sunday and 24 Hours on Public Holidays

Emergency

If you are experiencing chest pains, difficulty breathing or severe bleeding, please call for an ambulance or emergency on 000 straight away, please do not phone the practice in these situations.

Communication/ telephone policy

Doctors are unable to answer phone calls during consultation unless the matter is urgent.

Please make an effort to come in to see the Doctor. Response to messages left or email may not be checked until the end of the day.

 

Investigation results

Patients are asked during the consultation to make follow-up visits for results of investigations (pathology, xray’s and other tests). It is the patient responsibility to follow up with their results within 7 days. Patient will be called to return urgently for abnormal results.
We are committed to duty of care, hence due to privacy and confidentiality, reception, nurse and doctors are unable to give results over the telephone.

Prescription, lost referral/request form or repeat referral

Please come into the Medical Centre to see your/a GP for prescription or request for any lost or repeat or change in referral details, medical certificates, request forms, referrals to other specialists and allied health.

 

Reminder System

Our practice is committed to preventative healthcare. You have the option of registering to receive healthcare reminders that are appropriate to your care.

 

Management of patient health information

Our practice is committed to maintaining the confidentiality of your health information. For more details, please ask to see our Privacy Policy.

Phone Consultation

Health queries are best dealt with through consultation. Doctors at the Medical Centre do not provide phone consultation. Medicare does not provide patient rebate for phone consultation and due to privacy & confidentiality policy as well as long patient waiting times.
You are advised to see your doctor face to face to discuss any issues you may have.
Please be advised that receptionists are not allowed to discuss medical issues.

 

Patient rights

Our practice regularly engages with local health services, such as specialist, allied health and hospitals. If required, your GP will provide sufficient information (a referral letter) to plan and facilitate optimal patient care.

 

Patient Feedback

Please speak to a member of the clinical team, or the administrative staff, if you have suggestions, or are unhappy with the service you have received. Alternatively, you can contact the NSW Health Care Complaints Commission on 1800 043 159.

Patients who require communication assistance

Please let the reception staff know when making the appointment. Services such as TIS Interpreter or Auslan Services are used by our medical centre.

 

Confidentiality

Your Medical records are confidential. It is the policy of this Practice to maintain security of personal health Information always and ensure that this information is only available to an authorised member of staff.

Blacktown Family Medical Centre

117-119 Main St

Blacktown NSW 2148

For After Hours Service 
Call (02) 8724 6300

© 2019 by Blacktown Family Medical Centre