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PATIENT INFORMATION

PARKING

Carpark is available onsite at the practice, including disabled parking for patients in front of the practice entrance. There is easy wheelchair access at the front of the Practice. 

 

Due to limited carspaces, the carpark is STRICTLY for patients attending an appointment with their Doctor on the day and is limited for 1 hour. Please DO NOT park in STAFF PARKING area. This is reserved for staff only.

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Appointments

Your Doctor may accept walk in patients.

Appointments for patients of Dr Anoma Bandara, Dr Bernadette Dulawan, Dr Mahima Adhikary, Dr Sunandan Biswas, Dr Eric Le, Dr Dillon Chan, Dr Christabel Abalo, Dr Sol Han and Dr So-Jung Shim can be made through HOTDOC or by calling the practice on 02 9671 8500.

 

Appointments for patients of Dr Montana Ducic and Dr Maria Kamal can only be made by calling the practice.

 

Appointment times are an indication of time patients arrive, however expect some delays as emergencies may be given priority by your Doctor.

Longer Consultations

Longer consultations may be available with your Doctor: Please advise reception staff if you require extra time and we will inform your Doctor, who will advise if a longer consultation is available.

Walk in 

Walk-Ins may be accepted depending on your doctor’s availability. Walk ins will usually have a longer waiting time. 

 

Home visits

Your doctor may be willing to offer a homes visit if your conditions prevent you from attending the practice. Please contact the practice for further information and we will inform your Doctor, who will determine if you are eligible.

 

After Hours GP Service

Sydney Medical Service is available for after hours GP service.

Ph: 02 8724 6300 (13 HOME GP)

NATIONAL HOME DOCTOR

Ph: 137425 (13 SICK)

Both service are available from 6pm weekdays and Saturday from 12pm Sunday and 24 Hours on Public Holidays.

Emergency

If you are experiencing chest pains, difficulty breathing or severe bleeding, please call for an ambulance or emergency on 000 straight away, please do not phone the practice in these situations.

Communication/ telephone policy

Your Doctor may be unable to answer phone calls during consultations unless the matter is urgent.

Please make a telephone consult or book in to see your Doctor. Your doctor may not be able to review messages left for them until the end of the day.

 

Investigation results

Patients will be asked by their Doctor to make follow-up visits for investigation results (pathology, xray’s and other tests). It is the patient's responsibility to follow up with their results within 7 days. Your doctor may call you to return urgently for abnormal results.
Your Doctor is committed to duty of care, hence due to privacy and confidentiality, reception and nurses are unable to give results over the telephone. Please book to see your Doctor.

Prescription, lost referral/request form or repeat referral

Please book an appointment with your GP for prescription or request for any lost or repeat or change in referral details, medical certificates, request forms, referrals to other specialists and allied health.

 

Reminder System

Our practice is committed to supporting your Doctor in providing healthcare. You have the option of registering with us to provide you with healthcare reminders from your Doctor that are appropriate to your care.

 

Management of patient health information

Our practice and the doctors we support are committed to maintaining the confidentiality of your health information. For more details, please see our Privacy Policy.

Phone Consultation

Phone Consults with your Doctor can be booked via HOTDOC or by calling the practice on  (02) 9671 8500. You must have had a face to face consult with your Doctor within the last 12 months for phone consultations. Your Doctor will attempt to call on time however please expect delay and will be contacted later during the day. Please make sure you update your correct details.

Medical Records Transfer

If you would like us to provide a copy of your medical file to another practice, a request form + copy of your ID + $30 fee is required to transfer your files. A Health summary can be sent without cost. Please complete the Transfer file with ID and return to us with payment to process your file transfer.

Patient rights

The doctors we support regularly engage with local health services, such as specialist, allied health and hospitals. If required, your GP will provide sufficient information (a referral letter) to plan and facilitate optimal patient care.

 

Patient Feedback

Please speak to a member of the administrative staff if you have any suggestions or you are unhappy with the administrative services you have received.

If you have suggestions or are unhappy with the service you have received from your Doctor, please contact us and we will pass this onto your doctor who will address your feedback.

Alternatively, you can contact the NSW Health Care Complaints Commission on 1800 043 159.

Patients who require communication assistance

Please let the reception staff know when making the appointment with your Doctor so that your Doctor can consider these additional requirements. Services such as TIS Interpreter or Auslan Services can be facilitated during your appointment with your Doctor.

 

Confidentiality

Your Medical records are confidential. It is the policy of this Practice to maintain security of personal health Information always and ensure that this information is only available to your Doctor and authorised members of staff.

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