PATIENT INFORMATION
Range of Services
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As well as routine consultations, there are several services available:
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• Family planning
• Pap Smears, Preg Test, Ante-Natal care
Travel Advice
• ECG - Heart Check
• Spirometry - Lung Test
• Vaccinations / Immunisations
• Sports Medicine
• X-rays & Ultrasounds
• Social Workers
• Pathology
• Podiatry
• Physiotherapy
• Dietician & Diabetes Educator
• Psychology
• Dentist
• Specialists – general surgery
• Wound dressing, suturing etc
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PARKING
Carpark is available onsite at the Medical Centre, including disabled parking for our patients in front of the practice entrance. There is easy wheelchair access at the front of the Practice.
Due to limited carspaces, the carpark is STRICTLY for patients attending the Medical Centre on the day and is limited for 1 hour. Please DO NOT park in STAFF PARKING area. This is reserved for staff only. Your car will be towed away at your expense!
Appointments
The practice provides both appointments and accepts some walk in patients.
Appointments can be booked for Dr Anoma Bandara, Dr Bernadette Dulawan, Dr Sunandan Biswas, Dr Eric Le, Dr Dillon Chan, Dr Tran Lam and Dr Han Cai through HOTDOC or by calling the practice on 02 9671 8500.
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Appointments for Dr Montana Ducic and Dr Maria Kamal can be made by calling the practice.
Appointment times is an indication of time patient arrives, however expect some delays as emergencies will always be given priority.
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Longer Consultations
Longer consultations are available: Please advise reception staff if you require extra time.
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Walk in
Walk-In are accepted depending on treatment room services or availability of the doctors. Walk in will usually have a longer waiting time.
Home visits
Homes visits is available for regular local patients known to the Doctor, and whose conditions prevent them from attending the practice. Please contact the practice for further information and eligibility.
Sydney Medical Service is available for after hours GP service.
Ph: 02 8724 6300 (13 HOME GP)
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Ph: 137425 (13 SICK)
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Both service are available from 6pm weekdays and Saturday from 12pm Sunday and 24 Hours on Public Holidays.
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Emergency
If you are experiencing chest pains, difficulty breathing or severe bleeding, please call for an ambulance or emergency on 000 straight away, please do not phone the practice in these situations.
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Communication/ telephone policy
Doctors are unable to answer phone calls during consultation unless the matter is urgent.
Please make a telephone consult or book in to see the Doctor. Response to messages left or email may not be checked until the end of the day.
Investigation results
Patients are asked during the consultation to make follow-up visits for investigation results (pathology, xray’s and other tests). It is the patient's responsibility to follow up with their results within 7 days. Patient will be called to return urgently for abnormal results.
We are committed to duty of care, hence due to privacy and confidentiality, reception and nurses are unable to give results over the telephone. Please book to see the GP.
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Prescription, lost referral/request form or repeat referral
Please book an appointment with your GP for prescription or request for any lost or repeat or change in referral details, medical certificates, request forms, referrals to other specialists and allied health.
Reminder System
Our practice is committed to preventative healthcare. You have the option of registering to receive healthcare reminders that are appropriate to your care.
Management of patient health information
Our practice is committed to maintaining the confidentiality of your health information. For more details, please see our Privacy Policy.
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Phone Consultation
Phone Consults can be booked via HOTDOC or by calling the practice on (02) 9671 8500. The patient must have had a face to face consult with a doctor at this practice within the last 12 months for phone consultations. Doctors will attempt to call on time however please expect delay and will be contacted later during the day. Please make sure you update your correct details.
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Medical Records Transfer
If you are moving to another practice. A request form + copy of your ID + $30 fee is required to transfer your files. A Health summary can be sent without cost. Please complete the Transfer file with ID and return to us with payment to process your file transfer.
Patient rights
Our practice regularly engages with local health services, such as specialist, allied health and hospitals. If required, your GP will provide sufficient information (a referral letter) to plan and facilitate optimal patient care.
Patient Feedback
Please speak to a member of the clinical team, or the administrative staff, if you have suggestions, or are unhappy with the service you have received. Alternatively, you can contact the NSW Health Care Complaints Commission on 1800 043 159.
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Patients who require communication assistance
Please let the reception staff know when making the appointment. Services such as TIS Interpreter or Auslan Services are used by our medical centre.
Confidentiality
Your Medical records are confidential. It is the policy of this Practice to maintain security of personal health Information always and ensure that this information is only available to an authorised member of staff.